East Anglian Air Ambulance (EAAA) is a charity that provides a helicopter emergency medical service for the people of East Anglia.
With bases in Norwich and Cambridge, EAAA’s crew comprises specialist pre-hospital doctors and critical-care paramedics, operating out of two high-tech helicopters. Since the charity’s launch in 2000, they have attended over 20,000 lifesaving missions, touching the lives of many thousands of people.
The charity approached React to help it develop a document tracking and sharing platform using Microsoft’s SharePoint. The organisation came to React after previously having struggled to find an IT company with the skillset required to develop the system it was after.
Initially, the scope of the project was to provide forms stored offline on iPads. These were to be completed by the Operations Team, including pilots and doctors, to record details of each incident such as flight-time and the procedures that were carried out.
The next phase of the project saw React develop the platform so clinical staff could be monitored and tracked to ensure they had read and understood vital documents. This is a key part of the Care Quality Commission regulations which require charities such as EAAA to follow specific procedures.
Central to the project was the move away from a reliance on the old Windows folder system, which team members were finding inefficient and cumbersome to use. In its place, React installed SharePoint, Microsoft’s next generation, web-based document management system, which is far more dynamic and enables team members to access and share documents and forms using different devices.To facilitate the transition to SharePoint across the organisation, React conducted a series of training courses for EAAA staff and volunteers. The aim of the courses was to entrench the use of SharePoint and to enable staff to create their own sites and libraries within the platform.
The team at React remained available to help with any teething problems and to support the new platform.
EAAA head of communications, Diana Jakubowska said: “The SharePoint system React has designed and implemented with us has totally transformed the way we operate, and will continue to do so as we make full use of its potential.
“React has been with us every step of the way and made sure that the transition to this new system has been smooth and efficient, working with our team to develop solutions. Being able to share and hold documents in this way enables us to work collaboratively across our six offices throughout the region.”
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