Our Services

A list of services that we offer are laid out below. As part of our pledge, we go far above and beyond these services every day for our clients. If you are looking for something more, please get in touch, you can also download a PDF version of this list.

IT System Installation

Offsite Backup

IT Support

IT support for your business. We design our support services to safeguard your IT system making it extremely reliable and efficient with downtime kept to a minimum. With our help, your staff will have confidence in their IT structure, ensuring the smooth running of your business.

Our support service is based around ITIL* to provide the highest level of support available. Each call to React is logged into our database and allocated a pre-defined response escalation and resolve time based on the impact to the clients business. Any calls that exceed the response time are automatically emailed to all the React Directors. At the end of each month all calls that fall outside the response time are reviewed by one of our Directors to find the cause and see if any changes are required to our procedures. During the last 12 months we are pleased to report 97% of calls to React have been cleared within the agreed response time.

*ITIL® (the IT Infrastructure Library ® ) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

How we work

We offer two levels of support. The first level is telephone and remote support with any onsite visits charged at our current hourly rate. The second level includes the above but also provides on-site visits. We can also add regular proactive maintenance visits to your site if needed.

What happens next?
Normally one of our engineers will make an initial visit to your business to review your network, and document the system so all of our support engineers have the details they need to assist you with any support calls you place.

During the visit they will investigate any outstanding issues and identity any remedial work we feel is needed. Additional work would be charged for at our hourly rate, but we would make you aware of the estimated time for completion before we started the project.

F-secure Anti Virus

F-Secure is the global leader when it comes to providing security we use them at React to help us to provide our customers with
• Complete protection against viruses and spyware
• A firewall to prevent hacker attacks
• Browsing protection that identifies unsafe web sites
• Protection against identity theft
• Blocking of spam and phishing e-mails

Netgear

For over ten years, Netgear have been delivering a continuous stream of innovative networking products delivering style, ease-of-use, value, performance, security, and reliability.

From wireless routers and adapters to Layer 3 Managed Switches we use them to supply us with the best networking equipment for your business.

ZyXEL

Founded in 1989, ZyXEL is now the leading provider of complete broadband access solutions for service providers and businesses.

ZyXEL solutions boast the latest, hottest networking features such as Triple Play, Quality of Service (QoS), Network Security and Network Management. Take advantage of ZyXEL products and services to enjoy high quality, versatile media applications in a secure and manageable networking environment.

Opera Accounts software

Available in Enterprise or Enterprise SQL versions it is ideal for businesses who require the power of a Microsoft SQL Server solution for all their business accountancy needs. We also use this system ourselves in-house at React.