01394 387337

IT Support Case Study – BSP International

“I am continually impressed with the personal service we receive… they call themselves React and that’s exactly what they do.”

David Redhead, Managing Director, BSP International.

BSP International is a world leading manufacturer of high performance hydraulic hammers and compaction equipment for the civil engineering industry.  As a long established business with a turnover of £6m, their IT systems are crucial to both office and manufacturing shop floor activities.  They have been working with with React Computer Partnership since 1997.

 

IT Support

“With planning, dispatch notes and up to 15,000 separate line items and part numbers to keep track of,” comments David Redhead, Managing Director, “it’s essential that our IT systems work efficiently and that we can access our files from anywhere in the world at anytime.

“An IT system failure would be a major headache for us. We are represented in 67 different countries, exporting 90% of our machines across the globe and rely on the technology to design and manufacture these bespoke machines and ensure both internal and customer communication is fast and efficient.

“I am continually impressed with the personal service we receive from React. They instinctively know what we need, and their response is incredibly swift when we need them.

“We once lost our email communications due to a power surge. Alan [Pledger, Director] took it upon himself to work all evening, and then arrive on site at the crack of dawn the following day to get us back up and running. Plus he since put steps in place to ensure it won’t happen again. They call themselves React and that’s exactly what they do when we need them.”

React Computer Partnership looks after all IT maintenance and support for BSP International including the complex manufacturing IT infrastructure. We also advise David and his team of new advancements in information technology which we feel will further improve the productivity of the business.


For measurably better IT support

Call React now on 01394 387337 or CONTACT US